Emails Track and Invoice sends
The emails you receive, the emails your clients receive, and where a reply goes.
Updated Oct 8, 2026
Emails you receive
| When it's sent | |
|---|---|
| Verify your email - Track and Invoice | When you create an account. |
| Welcome to Track and Invoice! | After you confirm that email. It includes a link to start with 5 quick steps in the Help Center. |
| Reset your password - Track and Invoice | When you ask for a reset link. |
| Your Track and Invoice password was changed | After you finish that reset. |
| Your password was changed - Track and Invoice | After you change the password under Settings, then Profile. |
| Your Track and Invoice login email is being changed | Sent to your current address when an Admin asks to change the login email. |
| We got your message | After a Contact or Suggest a feature message is really sent. It includes a copy of what you wrote. |
| Your suggestion is now live | If a suggestion you sent is marked as shipped. |
| [Name] invited you to join [Company] on Track and Invoice | When you are invited. |
| You've been added to [Company] on Track and Invoice | When someone who already has an account is added to a company. |
| You got paid: [number] from [Client] | When a client pays online. It goes to the billing email, or to every Admin if that address is empty. A payment you record by hand does not send it. |
| Bank payment failed: [number] from [Client] | When a bank payment fails. The client is not emailed. |
| Quote [number] accepted by [Name] | When a client accepts. [Name] is the person who signed, or "the client" if no name was entered. |
| Quote [number] declined by client | When a client declines. |
| Changes requested on Quote [number] | When a client asks for changes. |
Emails your clients receive
| When it's sent | |
|---|---|
| Invoice [number] from [Company] | When you send an invoice. You can edit that subject before it sends. |
| Quote [number] from [Company] | When you send a quote. You can edit that subject before it sends. |
| Reminder: Invoice [number] is due in 3 days | When a reminder goes out 3 days before the due date. |
| Invoice [number] is due today | When a reminder goes out on the due date. |
| Invoice [number] is now past due | When a reminder goes out 7 days after the due date. |
| Following up: Invoice [number] is past due | When a reminder goes out 14 days after the due date. |
| Payment received: Invoice [number] | After an online payment. A payment you record by hand does not send this. |
| You accepted Quote [number] from [Company] | After they accept. |
| You declined Quote [number] | After they decline. |
| Changes requested on Quote [number] | After they request changes. |
Where replies go
When a client replies to an invoice, a quote, or a reminder, the reply goes to the billing email under Settings, then Company. If that address is empty, the reply goes to the person who sent the email. See how to add your company details and logo.
Turning emails off
To turn reminders off for one invoice, open that invoice and clear the Payment reminders boxes. To stop them on invoices you send from now on, an Admin turns off Automatically remind clients about unpaid invoices under Settings, then Payments. See how payment reminders work.
On Settings, then Profile, Notifications has Email me when a client accepts, declines or requests changes to a quote. Turn that off to stop those quote emails for yourself.
You cannot turn off every email. Account, payment, and message emails still send when those things happen.
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