Last updated: October 8, 2026

1. Agreement to Terms

By accessing or using Track and Invoice ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all users, including individual users, businesses, and organization administrators.

2. Description of Service

Track and Invoice is a cloud-based platform for tracking time, billing products and purchases, and sending invoices. It lets people:

  • Track billable and non-billable time for Clients, Projects, and Tasks
  • Manage Client, Project, and Task information
  • Generate and manage Invoices from time entries and billable items
  • Accept payments from clients via credit card and ACH bank transfer
  • Create Reports and analyze time and billing data
  • Collaborate with team members within organizations

3. Account Registration

To use the Service, you must create an account by authenticating through a supported authentication provider. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access
  • Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful code, viruses, or malware
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service or its infrastructure
  • Use the Service for fraudulent billing or invoicing
  • Harvest or collect information about other users without consent
  • Use automated systems or bots to access the Service without permission

5. Your Data and Content

Ownership: You retain all rights to the data and content you submit to the Service, including Client information, Time Entries, Invoices, and other business data.

License: By using the Service, you grant us a limited license to host, store, process, and display your data solely to provide the Service to you.

Responsibility: You are responsible for the accuracy, legality, and appropriateness of all data you submit. You represent that you have the right to use and share any Client or business information you enter.

Backup: While we implement measures to protect your data, you are encouraged to maintain your own backups of important information.

6. Multi-Tenant Organizations

The Service supports multi-user organizations with role-based access:

  • Administrators can manage organization settings, invite users, and access all organization data
  • Users can access their own data and features permitted by their role

Organization administrators are responsible for managing user access and ensuring compliance with these Terms within their organization.

7. Invoicing and Billing Accuracy

The Service provides tools to generate Invoices based on Time Entries. You acknowledge that:

  • You are solely responsible for the accuracy of Invoices sent to your Clients
  • The Service facilitates invoice creation but does not validate business or tax compliance
  • You must comply with all applicable invoicing, tax, and financial regulations in your jurisdiction
  • Track and Invoice is not responsible for any disputes between you and your Clients

8. Payment Processing

Payment collection features within the Service are provided through Stripe, Inc. By using payment features, you agree to Stripe's Terms of Service in addition to these Terms.

You acknowledge that:

  • Track and Invoice charges a platform fee on payments collected through the Service. Current fee rates are displayed on our Pricing page and within the application. Fees are subject to change with notice.
  • Payment processing is performed by Stripe. Track and Invoice does not store credit card numbers or bank account details.
  • You are solely responsible for all tax obligations arising from payments you collect through the Service.
  • Track and Invoice is not a party to payment disputes or chargebacks between you and your clients. You are responsible for resolving such disputes directly through Stripe.
  • We are not liable for failed, delayed, or reversed payments, or for any losses arising from payment processing errors outside our direct control.

9. Support Access

As the operator of the Service, we may access your account for purposes of customer support, troubleshooting, and service maintenance. Any such access is logged and limited to what is necessary to resolve the issue. We do not access your account data for commercial purposes.

10. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide notice when possible)
  • Emergency repairs or security updates
  • Factors beyond our reasonable control

11. Intellectual Property

The Service, including its design, features, code, and documentation, is owned by Track and Invoice and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our express written permission.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRACK AND INVOICE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify and hold harmless Track and Invoice, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

15. Termination

You may terminate your account at any time. We may suspend or terminate your access to the Service if you violate these Terms or for any other reason at our discretion.

Upon termination, your right to use the Service will cease immediately. You may request export of your data prior to termination.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Santa Clara County, California.

18. Contact Us

If you have any questions about these Terms of Service, please contact us at legal@trackandinvoice.com.