Change your name, email, or password
Update the name on your profile, confirm a new login email, or set a new password.
Updated Oct 8, 2026
- Go to Settings, then Profile.
- To change your name, click Edit. Update First Name, Last Name, Job Title, or Phone. You need a first name or a last name. Click Save.
- To change the email you sign in with, an Admin clicks Change email, types the new address, and sends it. The note says a confirmation link goes to the new address, and the login email changes after that link is opened. Your current address gets an email with the subject Your Track and Invoice login email is being changed. A User does not see Change email. The page says to contact an Admin.
- To change your password, fill in Current Password, New Password, and Confirm New Password. The new password needs at least 8 characters, and the two new fields must match. Click Change Password. You then get an email with the subject Your password was changed - Track and Invoice.
If you forgot the current password, use the reset link on the sign-in page. See what to try when you cannot sign in.
Common questions
Do not open the confirmation link. Contact us and say the email change was not yours.
Did this help?